Shipping and Returns Policy for Uncommon Cravings
Last Updated: January 26, 2024
Thank you for choosing Uncommon Cravings for your unique snack needs! We strive to provide a seamless shopping experience for our customers. Please read the following shipping and returns policy to ensure a smooth transaction.
Shipping Policy:
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Shipping Partners: We generally use USPS with tracking for all our shipments, but occasionally will utilize our relationships with UPS and Fedex to ensure the most quality delivery.
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Dispatch Time: Orders are processed and shipped within 24 hours, Monday through Friday.
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Free Shipping: Enjoy free standard shipping on all orders over $50. Orders under $50 will be charged a flat rate fee of $10.75.
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Guaranteed Delivery: We guarantee the delivery of your order. If any issues arise, please contact our customer support.
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Freshness Guarantee: We guarantee that all products leaving our warehouse are fresh. Our team takes extra care to ensure the quality of the items you receive.
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Quality Disclaimer: While we ensure the freshness of our products, we cannot guarantee the quality on delivery due to weather and courier-related conditions. We recommend using our cold packs and cold bricks for a more optimal delivery, especially in warmer climates and for our more temperature sensitive products such as chocolates, certain beverages and candies.
Returns Policy:
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Return Period: You have 30 days from the date of purchase to initiate a return.
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Return Process: To return an item, please contact our customer support. The customer is responsible for the postage fees associated with shipping the product back to us.
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Refund/Store Credit: Upon receiving the returned item, customers will be offered store credit. Refunds will be issued at the discretion of our administration team.
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Admin Approval: For refund requests, approval from our administration team is required. This is to ensure fair and transparent handling of each case.
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Condition of Returned Items: The returned items must be in their original condition and packaging. We reserve the right to reject returns of damaged or used items.
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Return Address: Uncommon Cravings, 3105 N Cascade Ave, STE 101, Colorado Springs, CO 80907
Contact Information:
If you have any questions or concerns regarding our shipping and returns policy, please reach out to our customer support team at uncommoncravings@gmail.com or call us at 719-375-2976.
Thank you for choosing Uncommon Cravings! We appreciate your business.